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Privacy Policy

1. Introduction

At Genietown, accessible via genietown.com, we are committed to safeguarding your privacy and protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We value transparency and strive to ensure that your personal information is collected, used, and protected in a lawful and responsible manner.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to personal data collected through our website, online services, and any related offerings. Genietown is the data controller responsible for the processing of your personal information under this policy. If you have any questions about how your data is handled, or if you wish to exercise your privacy rights, you can contact us at [email protected].

3. Categories of Data We Process

We collect and process the following categories of personal data, depending on your interactions with our website and services:

a. Usage Data
Includes information about how you interact with our website and services such as your browser type, IP address, access times, pages viewed, referring URLs, and session duration.

b. Account Data
Includes your full name, billing and shipping addresses, email address, phone number, and account credentials if you register or make purchases through genietown.com.

c. Profile Data
Comprises your interests, product preferences, purchase history, browsing behavior, and other behavioral data that helps us personalize your experience.

d. Communication Data
Includes records of your interactions with our customer support team, feedback, email correspondence, support tickets, and inquiry submissions.

e. Technical Data
Consists of device-identification information including your device type, operating system, manufacturer, screen resolution, and system settings.

f. Transaction Data
Includes details of payments made through our site, such as payment method (processed by third-party platforms), order history, shipping information, and transaction-related metadata.

g. Preference Data
Includes your marketing and communication preferences, language settings, opt-in or opt-out selections, and survey or review responses.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

– Consent: When you explicitly agree to the processing of your data for marketing or non-essential cookies.
– Contractual Necessity: To fulfill our contract with you, such as processing orders and providing customer support.
– Legitimate Interests: For the improvement of our website, fraud prevention, marketing (subject to opt-out), and analytics.
– Legal Obligations: To comply with tax, financial, or regulatory reporting requirements.

5. Your Data Protection Rights

Subject to the jurisdiction in which you reside, especially under GDPR and CCPA, you have the following rights:

– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under specific circumstances.
– Right to Restrict Processing: Request limitations on how your data is used.
– Right to Portability: Obtain your data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to certain processing activities, including direct marketing.
– Right to Non-Discrimination (under CCPA): Receive equal service and pricing, even if you exercise your privacy rights.

You may exercise these rights by contacting us at [email protected].

6. Security Measures

We implement industry-standard technical and organizational security measures to protect your data, including:

– End-to-end encryption of sensitive data during transmission and storage.
– Access control protocols and role-based user permissions.
– Regular backups and redundancy infrastructure.
– Employee training on data protection and privacy best practices.
– Monitoring systems for anomalous or unauthorized activities.

While no system is entirely immune to breach, we continually revise and improve our safeguards to mitigate potential risks.

7. International Data Transfers

Personal data collected via genietown.com may be transferred to and processed in jurisdictions outside the European Economic Area (EEA), including the United States. In such cases, we ensure that adequate protective measures are in place, including the use of Standard Contractual Clauses approved by the European Commission and compliance with applicable regional safeguards.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Account Data: Retained for as long as your account is active or as required for legal or contractual obligations.
– Transaction Data: Retained for up to 7 years for accounting, tax, and audit compliance.
– Technical and Usage Data: Retained for up to 2 years for analytics and service enhancement.
– Communication Data: Retained for up to 3 years after your last interaction for support purposes.
– Marketing and Preference Data: Retained until you withdraw your consent.

9. Cookie Policy

Our website uses cookies to enhance your browsing experience. These cookies fall into several categories:

– Essential Cookies: Required for website functionality, such as logging in or processing payments.
– Functional Cookies: Enable enhanced features, such as remembering user preferences.
– Analytics Cookies: Gather aggregate data to help us understand website usage trends and user behavior.
– Performance Cookies: Measure the effectiveness of content delivery and site performance.

10. Cookie Management and Compliance

You have full control over cookie settings and may choose to accept, reject, or customize your preferences. On your first visit to genietown.com, a cookie consent banner will appear, allowing you to manage your choices. Under GDPR and CCPA, you may also withdraw consent at any time via our cookie settings tool available at the bottom of each webpage. Browser-level controls may also be used to delete or block cookies.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from minors. If we discover that we have collected personal data from a child without verified parental consent, we will promptly delete such data. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

12. Policy Updates and User Notifications

We may revise this Privacy Policy from time to time to reflect changes in our operations, laws, or technology. Any material updates will be communicated via the website or through direct contact using your registered contact information, where appropriate. We encourage you to periodically review this Privacy Policy to remain informed.

13. Contact Us

If you have any questions, concerns, or requests concerning this Privacy Policy or the handling of your personal data, please contact us at:

Email: [email protected]
Website: https://genietown.com

We are committed to privacy compliance and welcome all inquiries to support your rights and understanding of how your personal information is used and protected.

© 2025 GenieTown, All Rights Reserved.